Creating Tourism Ambassadors

The following article ran in the Milwaukee Business Journal today.  The concept of creating “Tourism Ambassadors” to enhance a tourist’s experience while visiting a city is fantastic in our opinion.  Just imagine the impact a program like this could have on Historic Hub City, Centralia!   As a historic hotel property we are accumulating data on how we can provide the best guest experience possible. 

Our objective is to exceed the expectations of every guest who stays with us.  We will be considering how we can modify this program to improve our hospitality services.  

 Visit Milwaukee is training frontline hospitality workers on all that Milwaukee has to offer to enhance visitors’ experiences.  The program will create so-called “certified tourism ambassadors,” who are trained to give information and background to visitors interested in Milwaukee tourism opportunities.